SOAK BOX SPA — MEMBERSHIP AGREEMENT
soakbox.com | 503-582-8859 | info@soakbox.com
Welcome to Soak Box! We're so glad you're here. This agreement outlines your membership benefits, how your credits work, and the policies that keep things running smoothly for everyone. Please read through it, we want you to feel informed and confident every step of the way.
YOUR MEMBERSHIP AT A GLANCE
UNLIMITED WELLNESS MEMBERSHIP
Services: Unlimited access to all services — float therapy, infrared sauna, red light therapy, and cold plunge
Frequency: Come as often as you like, no limits
Add a Person: Add one additional member for $49/month — they enjoy the same full unlimited access
Commitment: 3-month minimum; renews automatically month to month
Cancellation: 10-day written notice before your next billing date
RITUAL — 3 CREDIT MEMBERSHIP ($130/month)
Credits: 3 service credits per month, good toward any service of your choice
Rollover: Unused credits roll over month to month while your membership is active
Commitment: 3-month minimum; renews automatically month to month
Cancellation: 10-day written notice before your next billing date
CORE — 2 CREDIT MEMBERSHIP
Credits: 2 service credits per month, good toward any service of your choice
Rollover: Unused credits roll over month to month while your membership is active
Commitment: 3-month minimum; renews automatically month to month
Cancellation: 10-day written notice before your next billing date
ESSENTIAL — 1 CREDIT MEMBERSHIP ($59/month)
Credits: 1 service credit per month, good toward any service of your choice
Rollover: Unused credits roll over month to month while your membership is active
Commitment: 3-month minimum; renews automatically month to month
Cancellation: 10-day written notice before your next billing date
Note: Credits are intended to be used within the month they're issued. While rollover is offered as a courtesy, we encourage you to use your credits each month to get the most out of your membership. Credits are a great excuse to try something new — ask us for a recommendation!
MEMBERSHIP PERKS
15% Member Discount
As a member, you enjoy 15% off retail pricing on gift cards, additional service credits, and packages. You'll also receive discounted pricing on our Wellness Events throughout the year.
Guest Sauna Access
Bringing a friend to the sauna? Members enjoy a discounted guest rate of $20 (regular walk-in pricing is $29–$49). Simply let us know at check-in.
Membership Pause
Life gets busy, we get it. You may pause your membership for 30, 60, or 90 days for just $15/month. Your credits stay safe and intact during the pause, and your membership resumes automatically when the pause period ends. No action needed on your end.
MEMBERSHIP TERMS & CONDITIONS
Commitment & Renewal
• All memberships require a minimum 3-month commitment.
• After the initial term, your membership renews automatically each month until canceled.
• By enrolling in a Soak Box membership, you authorize recurring monthly billing to the payment method on file.
Cancellation
• To cancel, provide written notice at least 10 days before your next billing date.
• Cancellations requested with less than 10 days' notice will result in one final billing cycle.
• Upon cancellation, any remaining credits are valid for 60 days, after which they expire.
• We recommend scheduling any remaining credits before submitting your cancellation.
Billing & Payment
• Your membership fee is billed automatically each month to the payment method on file.
• Please keep your payment information current to avoid any interruptions to your membership.
• If your payment is declined, you will have 60 days to update your information. During this time, you may use existing credits, but no new credits will be issued until payment is resolved.
• If payment is not received within 60 days, your remaining credits will expire and your membership will be canceled.
Credit Policy
• Credits may be used toward any service at Soak Box.
• Credits are non-transferable and may not be redeemed for gift cards, cash, or retail products.
• Credits roll over month to month as a courtesy while your membership is active. We encourage you to use them regularly.
• Credits have no cash value and may not be combined with other promotions unless otherwise noted.
Refund Policy
• All membership fees, services, and retail purchases are final sale.
• We do not offer cash refunds on memberships, services, or retail items.
• Cancellations that do not follow the 10-day notice policy are not eligible for a refund of that billing cycle.
If you have an exceptional circumstance, please reach out to us directly. We are always happy to have a conversation.
HEALTH & SAFETY
Our services are designed to support your overall wellness. However, float therapy, infrared sauna, red light therapy, and cold plunge may not be appropriate for everyone. We ask that you:
• Consult your healthcare provider before beginning any new wellness service, especially if you have a medical condition, are pregnant, or are taking medications.
• Inform our staff of any health concerns before your session so we can best support you.
• Listen to your body. You are always welcome to adjust or end a session early.
Soak Box is not a medical facility and our services are not intended to diagnose, treat, or cure any medical condition. By using our services, you acknowledge that you are participating voluntarily and assume responsibility for your own health and wellbeing.
LEGACY MEMBERSHIPS
From time to time, Soak Box has offered membership tiers that are no longer available to new members. If you are currently enrolled in a membership not listed in this agreement, your original terms remain in effect and are honored as-is.
Legacy memberships are not transferable and cannot be reinstated once canceled. If you have questions about your current membership tier, or would like to explore transitioning to one of our current offerings, we'd love to chat.
Not sure which membership you're on? Give us a call or stop by the front desk. We're happy to pull up your account and walk you through it.
QUESTIONS? WE'RE HERE.
Call or text us at 503-582-8859, or email info@soakbox.com.
Our team is happy to help.
Thank you for being part of the Soak Box community.